Cancun Information

Offices of Tourism

Offices of tourism can provide you with more information about events in and around Cancun. While there are no tourism offices on Cancun Island itself, you are always welcome to ask the people at the front desk of your hotel for some ideas. Within the city of Cancun, there is a tourism office located in Downtown Cancun situated in front of City Hall on Avenida Tulum (Avenida Tulum No 26, Phone: 9-884-8073). It is usually open from 9 AM to 9 PM. There is another office of tourism at the Cancun Airport near the immigration office. Both offices of tourism are staffed by people fluent in both Spanish and English.

Mailing and shipping

There are no post offices on the Island of Cancun itself. You can, however, get stamps at the reception desk in most hotels, and they'll probably also mail your letters for you if you ask. It takes around two weeks for letters to reach the US and a little longer for Europe. If you want to ensure that a letter will arrive, you can register it, but, of course, be prepared to pay an additional fee. When sending packages, FedEx, UPS, or any other major and reliabable shipping company is your best bet. Sending parcels via the post office, while cheap, is unreliable since your package may never reach its final destination. The post office is located at the west end of Avenida Sunyaxchen, on the same block as Mercado 28 (Market 28).

Immigration

To extend your visa or tourist card, visit the Instituto Nacional de Migracion (INM) located in Avenida Nader No 1, on Avenida Uxmal. The phone number is 9-854-1404 . They only perform this service between 9 AM to noon, Monday through Friday.

Medical Services

All hotels have first aid kits in the event of an emergency. If you become ill during your stay, you can receive attention at the American Medical Care Center (phone 9-883-1001, 9-883-0113) located beside Plaza Quetzal on Boulevard Kukulkan km 8 on Cancun Island. Another option, is Hospital Total Assist (phone 9-884-8116) located in Downtown Cancun on Calle Claveles No 22 (22 Claveles Street), next to the Hotel Antillano just off Avenida Tulum.

Telephone, fax and Internet access

As is often the case just about everywher,e collect calls from Mexico to any place in the country or abroad can be very expensive. Phone calls are charged by your hotel to your bill. You can also buy phone calling cards in many shops with the blue and yellow LADATEL sign. The cards can be used from most any public phone in Mexico and you can expect to pay around US$3 per minute for calls to the United States and about US$4 for calls to Western Europe. Many hotels provide faxing services for guests. Check with your hotel for fees. In Downtown Cancun, in front of the bus station, there are some businesses that offer fax and phone services. Both are charged rounded up to the nearest per minute (so a 61 second call costs you two minutes in fees).

Your hotel may provide Internet connectivity. Check with them for fees. For those who don't have their own computers and would like to check their email or the frigid termperatures back home, there is an Internet cafe in Downtown Cancun in front of the bus station. There are others along Avenida Tulum as well. Hourly prices vary, but tend to fall in the $30 to $50 pesos (US$3 to US$5) range.

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